FAQ’s

Unfortunately I am not currently accepting new referrals

- Where are you based?
My office is on Level 1, 74 Devon St West, New Plymouth (on the same floor as Photos For You/across from the Mayfair).

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The office can be accessed from both Devon Street West and 17 King Street (beside Alison’s Studio of Dance). Click here to see a map of the location. There are signs outside and also in the building to guide you to the office.The bus station is located a one minute walk to the office, entering through the  King Street door.

I can also travel to locations within New Plymouth. Travel outside of this area will incur additional costs.

- Is there parking?
There is a limited number of free 30 minute parking on King Street, with on street parking available on King Street and Devon Street West. This is $2 per hour. There is also parking in Centre City, a two minute walk to the office, using the King Street entrance. This is $1.50 per hour.

- What hours are you available?
Potential appointment times are listed below, please contact me directly to arrange a meeting rather than drop in as I may be out of the office or with a client and it is important this is not interrupted. Thank you for your understanding.

Monday and Friday         9 am – 5 pm
Tuesday and Thursday   8 am – 5.30 pm
Wednesday                       12 pm – 7 pm
Saturday                            10 am – 2 pm

- How long are the appointments?
Assessments are individualised to meet each client’s needs. However, typically appointments are approximately 55 minutes. Please be aware I write notes during sessions and may leave 5/10 minutes at the end of the meeting to write any additional case notes or correspondence to other health professionals if required.

- How much do appointments cost?
Appointments cost $155 per hour, (including GST). Referrals from statutory bodies may have a different rate.

Some people may qualify for funded counselling/therapy. Please contact me to discuss the criteria and process involved or see here for more information

- What if I have to cancel an appointment?
I recognise that cancellations are sometimes unavoidable and ask that they are cancelled as soon as possible. If they are cancelled with more than 24 hours notice, no costs are incurred. If a client cancels an appointment within 24 hours of the scheduled appointment then a half hour will be charged. This is to cover room hire costs, etc. If no notice is given, this will incur a charge for the full hour.

- How do I explain to my child that they have been referred to therapy/counselling?
It can be very difficult for parents to know how to talk to their child or young person about coming to see a professional. I have compiled an information sheet that has some suggestions that may be of use. It can be viewed or downloaded here explaining therapy to children and adolescents

Contact Janice Flood